Reference

How 9koi Handles Your Data

Your account, wallet records, device signals and privacy requests are handled under this Privacy Policy before you enter Super Sic Bo, Rocket Crash or the sportsbook.

Account dataWallet recordsCookie controlsSupport 10:00-22:00 WIB

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Privacy Rules For Your Account

9koi Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy explains how we collect, use, share, store and protect data when you open an account, sign in, browse the lobby, use the wallet or contact support. We collect account details you give us, device and session signals from your browser, transaction references from

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DANA, OVO, GoPay and QRIS, and service messages linked to your account. We use that data to run sign-in checks, process wallet activity, detect unusual access, answer privacy requests, keep records required for service operations, and improve page performance. We do not sell your personal data.
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Where access, account eligibility or wallet use is discussed, it depends on local law and is available only where local law permits. If local rules require extra verification, we may ask for a matching phone number, payment reference or account step before acting on a request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Three Ways To Ask Us

Privacy questions should reach the team that can see your account trail without exposing it in public chat.

DATA PRACTICE

Six Privacy Controls We Use

We keep privacy work close to the actions you take in the account. A sign-in, a QRIS scan, a Super Sic Bo round and a support message each create different data, so…

Account details

We collect the details you enter when opening your account, such as username, phone number and email. We use them for sign-in, support matching and privacy request checks, not for selling personal data.

Wallet records

DANA, OVO, GoPay and QRIS activity creates transaction references, timestamps and status marks. We keep those records to reconcile wallet balances, answer payment privacy questions and trace failed confirmations.

Device checks

Your browser, IP signal, session time and device type help us detect unusual access. You can check active sessions through Settings > Security > Active Devices after signing in.

Cookie use

Cookies keep your session open, remember language choices and measure page errors. You can clear them in your browser settings, but a fresh sign-in may be needed afterward.

Retention periods

We keep account and wallet records only for service, security and legal operation needs. When data is no longer required, we remove it or separate it from direct account identity.

Request handling

For access, correction or deletion requests, we verify the account owner before acting. This may include a one-time code, a recent wallet reference or a signed-in request form.

Privacy Questions Before You Join

These answers cover the privacy points we are asked about before you open an account or after you start using the wallet. They explain account data, payment records, cookies, device checks and request timing in plain terms, so you know what happens before you share details with us.

We collect the account details you submit, such as username, phone number, email and sign-in records. We also collect device signals needed for security and wallet references created through DANA, OVO, GoPay or QRIS.

We keep payment references, timestamps and status results so your wallet activity can be matched to your account. These records help us answer privacy requests, trace missing confirmations and check account ownership.

Yes. Contact us through live chat, email or Profile > Help > Privacy Request while signed in. We verify your identity first, then provide the account data we can share under service and local legal requirements.

Yes, if you can prove account ownership. We may ask for a one-time code, a recent wallet reference or your signed-in request path before changing stored contact details tied to privacy records.

Cookies may remember session state, page language and error events when you browse rooms such as Bingo or Fishing God. They do not replace your account record, and you can clear them in your browser.

We keep some records after closure where service, security or legal operation needs require it, especially wallet traces and dispute records. When those needs end, we remove data or detach it from your identity.

Use the support email in your account area or the privacy request form after signing in. Our team works 10:00 to 22:00 WIB and will confirm the account step needed before acting.

How 9koi Handles Your Data

Three Ways To Ask Us

Six Privacy Controls We Use

Account details

Wallet records

Device checks

Cookie use

Retention periods

Request handling

Privacy Questions Before You Join

01 What personal data does 9koi collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask for a copy of my account data?

04 Can I correct my phone number or email?

05 Do cookies track my game choices like Bingo or Fishing God?

06 How long do you keep my data after I close my account?

07 Who should I contact about deletion or privacy concerns?

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